Privacy Policy

Privacy Policy

At I-SHINE CLEANERS LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this document carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: name, email address, phone number, postal address, and other contact details.
  • Transactional Data: details of the products or services you purchase from us.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: information about how you use our website, products, and services.
  • Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services and website.
  • To process your orders and manage payments.
  • To communicate with you, including responding to your inquiries and sending service-related messages.
  • To send you marketing and promotional communications (where you have consented to receive them).
  • To improve our products, services, and website based on your feedback and usage data.
  • To comply with legal obligations and prevent fraud or other prohibited activities.

3. Legal Basis for Processing

We process your personal data only when we have a legal basis to do so, including:

  • Performance of a contract or to take steps before entering into a contract.
  • Compliance with a legal obligation.
  • Your consent.
  • Legitimate interests pursued by us or a third party, provided they do not override your fundamental rights.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted third-party service providers who help us operate our business, including:

  • Payment processors.
  • Delivery and logistics companies.
  • IT and hosting service providers.
  • Marketing and communication agencies.

All third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. We regularly review our security procedures to ensure data integrity and confidentiality.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data in certain circumstances.
  • Object to or restrict the processing of your data.
  • Withdraw your consent at any time, where processing is based on consent.
  • Request portability of your data.
  • File a complaint with a data protection authority if you believe your rights have been violated.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and deliver personalized content and advertisements. You can manage your cookie preferences via your browser settings.

9. International Data Transfers

Your data may be transferred to and stored in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection laws and that your data remains protected.

10. Children’s Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal data from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Phone: +44 208 460 5195
  • Email: [email protected]
  • Address: 19 Ullswater Close, Bromley, United Kingdom, BR1 4JF

By using our website and services, you consent to the terms outlined in this Privacy Policy.