Payment Policy
At I-SHINE CLEANERS LTD, we are committed to providing a smooth and secure payment process for all our customers. This Payment Policy outlines the terms and conditions related to payments made on our website, including accepted payment methods, billing, security measures, and other important information. Please read this policy carefully before making a purchase.
1. Accepted Payment Methods
We accept various payment methods to make your shopping experience as convenient as possible. These include:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- Online Payment Systems (Stripe, PayPal)
- Bank Transfers (where applicable)
Please note that payment options may vary depending on your location and the products or services purchased.
2. Payment Processing
All payments are processed securely through our payment gateway partners. We do not store your credit card information on our servers. Sensitive payment data is encrypted and handled in compliance with PCI DSS (Payment Card Industry Data Security Standard) to ensure your information is protected.
3. Payment Authorization
When you place an order, we will authorize your payment method to ensure sufficient funds are available. This authorization may appear as a temporary hold on your account until the payment is fully processed.
4. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. If your payment cannot be authorized, your order will not be processed, and you will be notified accordingly.
5. Pricing and Taxes
All prices listed on our website include applicable taxes unless otherwise stated. We reserve the right to change prices without prior notice; however, orders already confirmed will be honored at the agreed price.
6. Refunds and Chargebacks
Refunds are handled according to our Refund and Returns Policy. If you believe a charge on your account is incorrect, please contact us immediately. Unauthorized chargebacks may result in order cancellation and restrictions on future purchases.
7. Currency
Payments on our website are processed in the currency specified at checkout. Currency conversion fees may apply if your payment method is in a different currency.
8. Security
We take your security seriously. Our website uses SSL encryption to protect your personal and payment information during transmission. Always ensure you are on a secure connection when entering payment details.
9. Failed Payments
If your payment is declined or fails for any reason, please verify your payment details and try again. If problems persist, contact your bank or payment provider, or get in touch with our support team for assistance.
10. Subscription Payments
For services billed on a recurring basis, you authorize us to charge the payment method provided at the agreed intervals. You can cancel your subscription at any time according to the terms specified in your subscription agreement.
11. Contact Us
If you have any questions regarding payments or this Payment Policy, please contact us:
- Phone: +44 208 460 5195
- Email: [email protected]
- Address: 19 Ullswater Close, Bromley, United Kingdom, BR1 4JF